TERMS AND CONDITIONS

1. Acceptance of Terms and Conditions of Sale

Please read these terms and conditions carefully before using www.palearis.com. By using and purchasing on our website you are accepting the terms and conditions set forth herein which will govern the contractual relationship between the User and Palearis Organics, S.L., a company with a registered office on Calle María Luisa de Orleans, 26 Boadilla del Monte (Madrid), CIF number: B87273892 registered in the Mercantile Registry of Madrid in volume 33434Y, folio 18, inscription 1, sheet M-601866.

The relationship between PALEARIS ORGANICS, S.L. and the User shall be governed by current Spanish regulations, and any controversy shall be submitted to the Courts and tribunals of the city of Madrid.

2. Prices

The prices of the products are indicated in Euros and include 21% VAT. Orders from outside the European Union are not charged VAT, but may be subject to import taxes and duties that will be applied at the time the product arrives to the recipient country. Since they vary from country to country, it is impossible for us to reflect all assumptions. These potential additional costs will be the responsibility of the recipient of the product. The same applies to orders placed from the Canary Islands, Ceuta and Melilla.

3. Shipping

Orders are prepared within 24 hours after receiving them, although in times of greater shipping volume (Christmas, special campaigns...), slight delays may occur.

Once the order has been prepared, it will be sent to the recipient in one of the following ways:

• ECO OPTION. Delivery in 48-72 hours via Trébol Bicimensajeros, only available for delivery in Madrid Capital. In line with our commitment to the environment, this option is free.

• MADRID COMMUNITY. Delivery in 36-48 hours via the courier Tourline Express. Includes both Madrid Capital and the rest of the Community of Madrid. 1€ shipping cost.

• SPAIN. Delivery in 36-48 hours via the Tourline Express courier for deliveries within the Iberian Peninsula. Delivery in 48-72 hours for Balearic Islands, Canary Islands, Ceuta and Melilla by Spanish Mail - Correos (certified). 5€ shipping cost.

• ABROAD. Delivery within 5 working days for Europe and 10 working days for the rest of the world, approximately. Transportation via Tourline Express or Spanish Mail - Correos (certified) depends on destination. Shipping costs vary depending on the weight of the order. For weights of up to 500 grams the cost will be 10€ and the cost for weights of 500 grams or more will be 20€.

For purchases over 180€ (plus VAT where applies), shipping is free of charge.

Delivery times stated herein are approximate and may vary slightly, without this being attributable to Palearis Organics.

Order delivery will be made at the delivery address established by the User when placing the order. Palearis will not be responsible for delay in delivery due to the lack of diligence by the User, in both the execution of the order as well as in the delivery of the same.

4. Payment Method

Payment can be made through Paypal, credit card (VISA or MasterCard) or by bank transfer.

Note: a secure access code is required for purchases with credit card.

Bank transfers must be made in the name of Palearis Organics, S.L. for the total amount of the purchase and paid to account number ES76 2085 9742 1403 3031 7661. It is important to indicate the invoice number in the concept of the transfer. The order will be processed once the payment has been recorded, and its processing can be expedited by sending a transfer receipt to the email address hola@palearis.com

5. Placing an Order

To place your order, please follow the steps indicated on our website.

You can choose the language (English or Spanish) by clicking on the corresponding flag.

Once you have chosen your product(s) and added them to your basket, the system allows you the option of placing the order as a registered user if you already have an account with Palearis, placing the order without registering, or placing the order and registering at the same time.

Then select the shipping method (see 3. Shipping) and the payment method (see 4. Payment Method).

VAT (where applicable) and shipping costs will be added at the time of placing the order and before its validation.

Please read and accept the conditions of purchase and confirm your purchase. You will receive an email with your order information: requested product(s), exact amount invoiced and terms of delivery.

The order registration is a binding contract and includes the date of the agreement.

Palearis Organics, S.L. reserves the right to cancel orders made by Users with whom there is a conflict regarding the payment of a previous order, or of which there is suspicion of irregularity.

6. Exchange or Return

In the event of receiving a damaged or defective item, please notify us within 24 hours of receipt by sending an email to hola@palearis.com so that once the incident has been verified, you can return the item as soon as possible and at no cost.

In compliance with the right of buyer withdrawal, you have a period of 14 working days from the date of receipt of the product to return it without having to justify the cause. Unless the return is made for defects in the product, the user will assume shipping expenses. In all cases, the product must be returned in its original packaging and in perfect condition.

Refunds will be made according to the same payment method and bank account and refunds will only be made against the credit card used in the purchase process.


If you have any questions regarding your order, please contact our Customer Service at hola@palearis.com, and we will be happy to help!